IDG Connect surveyed 150 IT buyers in March 2009. They wanted to examine the emergence of online social conversations and what role they play in business decisions. When asked to compare vendor, editorial and social content from peers, 37% selected online social content, 32% favored online vendor information, and 27% chose online independent editorial articles. During the purchase process from consideration to final decision social networks had an edge over other online sources.
Marketing is wedded to the tasks of finding people that are demographically acclimated to your products, wherever they might be, and then build a community around them to provide sustenance for them for the long-term. This concept of community will affect your business in many unexpected ways. You have to have faith that your business will prosper by plunging head-long on to the Internet's social networks. Web pages in 2001 is where things started but now in 2009 Social Marketing is where the action is. Get involved - and fast.
Branding
Blogging is one the best ways to become known as a thought-leader in your industry and reinforce your market expertise. Blogging can unite your entire web presence. Blogs can help you demonstrate the competence of your employees. You can discuss the health of your industry and provide information as quickly as possible to questions that are of immediate concern to your customers.
Lead Generation
Online Social networks offer opportunities to exchange information with peers, customers, employees, government regulators, and hear about problems as they happen and get them fixed in a real-time manner. Capturing information from customers, even complaints, from anyone making an inquiry can and should be done in a painless and effortless manner. Online, you can offer seminars, have executives of your company scheduled for speeches, and hold other sponsored events in your industry. Never turn down an opportunity to speak at an event.
Customer Affinity
Company's can now have conversations and discussions with their customers and critics online. Your company can become associated with an event and then follow-up through social networking. Webinar's are very effective.
Social Media
Blogs, podcasts, Twitter, LinkedIn, Plaxo, Facebook, YouTube, etc. are changing the way marketers communicate with anyone that might be considered as a member of a firm's stakeholders. It seems that even critics of a company or industry are quickly becoming stakeholders. Honesty, transparency, integrity, and trust are now very important in Social Media.
Advertising
It is now easy to create an advertising campaign or resurrect old campaigns and re-run the successful ones over and over without any direct costs.
Please contact us for a complete list of Social Media Vendors that can provide you with everything from blogging to creating podcasts.
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Larry Henson, President In Business Since 1974 405-471-4888